SHOP THE EDIT >> The "It" Color Add some allure and mystic to your summer wardrobe with Developer: CUPSHE I proceeded to tell them I just want a full refund and then they have not replied back to me since.

Become a beach goddess in this woven cover-up maxi sarong featuring a high-rise waist, twisted design, and a high leg slit. (Notice too that the genuine reviews are the ones that Cupshe responds tonot to mention that Chinese names are written with surname first and given name second - you'll see that in the reviews too!). You can keep the items - we'll simply deduct $5 for each item you would like to return to cover our first processing fee. WebSelect a size above in order to view availability. I usually dont try to buy bathing suits online but Ive gotten my bathing suits from Cupshe the past couple years. What a dreadful returns process! I want to cancel the rest of my order or at least change the sizes but I cannot reach anyone. No response. Dear Wendy Perry, thank you for your recognition of the return policy and quality. Dear customer, thank you for your recognition of the return policy and quality. 8.99 to return my items!

Thanks for your loving and support. We would love to make every effort to turn your experience into something better. I've been ordering from Cupshe for years and have not been disappointed! I ordered my suits over two weeks ago and still have received no tracking information. Submitted my order. Let us know and we'll get back to you within 24 hours. Going by other reviews it's 50 / 50.. Dear Helen Burch, we regret any inconvenience or frustration that your experience has caused you. 8.99 to return my items! Allison Valletta Left them a message on FB. Dear customer, thanks for taking the time to review us. I placed an order with several bathing suits, they did not fit even though I went by sizing on their site. WebEmail us at customercare@cupshe.com. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Overall great customer service. I was looking to exchange item for a smaller size. Take your money elsewhere. WebTo initiate a return, please contact the customer service team.

Your bag is empty. New. poor customer service and slow refund process for failure to deliver goods, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have sent multiple emails to the company only to be told my swimsuits are "on their way" and that shipping information would be provided when the suit arrived "local." WebIf you are unable to print, please do send our customer support an email at customercare@cupshe.com or contact us via live chat and our team will get this resolved for you faster. We sincerely wish for your understanding. I am not convinced that they will wash well..I imagine they will be very creased. We have been working hard to provide higher quality products so many years.In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from. Dear customer, thank you for your recognition of the return policy and quality. Thank you and look forward to seeing you again. Please continue to fill your closet with CUPSHE. I ordered 2 swimsuits from this place on 2/26/18 and 3/1/18 neither one fit so I sent an email with order number and pictures of both suits as requested. CupShe reviews first appeared on Complaints Board on Aug 1, 2016. Buyers beware! Features: Woven. All too much trouble so wont be ordering from them again. High-rise waist. Tracking your order says "shipping labels created" but your order is not shipped to you. Cupshe is a scam. We use dedicated people and clever technology to safeguard our platform. See All 28.7K Ratings KyleeAnnThompson , 07/24/2019 LaytonKennedy , 02/20/2020 Returns are a nightmare I've also gotten my BFF and mother hooked on these swimsuits! We use cookies to give you a better shopping experience. never have I had to wait this long for package! This is happening to me. WebTo initiate a return, please contact the customer service team. We sincerely wish for your understanding and constant support. WebIf you are unable to print, please do send our customer support an email at customercare@cupshe.com or contact us via live chat and our team will get this resolved for you faster. Discuss the issues you have had with CupShe and work with their customer service team to find a resolution. In order to return merchandise, you need to e-mail them at their customer service address. We have sent you an email with some solutions. I really need the small asap for an upcoming trip, so it's really disappointing that I waited the 2 weeks to receive the wrong size. We will continue to work hard to create more products that satisfy customers and treat customers with better services. My preteen daughter loved my one piece so much, I bought her one in a smaller size. Their return policies are tricky and the way they behave not to refund is terrible. Swimsuit is very good quality. Click here to get notifications about new complaints of CupShe. They continually told me they could not find my order, and I was unable to provide an order number, therefore, I could not return it. Thank you for your recognition of the customer service and swimsuits. Looked like a school uniform colour. We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.Thanks for your loving and support. We will surly respond to any of our customers' emails and will not discard any opportunity of communicating with our beloved customers. Was very disappointing.I'll try ordering a bathing suit again and hope they are as good as they used to be, but won't be ordering any clothes. I ordered a beach cover up which was too big. Here's what happened! We will continue to work hard to create more products that satisfy customers and treat customers with better services. Get started today. As you know, it is stated on our website that we don't offer free returns at present. Dear customer, thank you for your kind words and feedback. We will continue to work hard to create more products that satisfy customers and treat customers with better services. We would try our best to optimize the procedure.Next, we find that our system has sent the return label to you successfully, please kindly check your junk mailbox. If you are not familiar with their sizing or fit refrain from purchasing. I want my money back please. Cupshe wishes you happiness every day. (^this is what I was telling the company.) WebThis company has no customer service. Check your inbox for 10% coupon on your first order. Be safe from hackers and unwanted bills. I was worried about sizing so I called customer service, gave them my measurements and they told me what size to order. The online support was great as well. Example- they responded to one of my return request emails with- we are sorry your package has been lost, please check around outside of house and with neighbors to see if your package is around, otherwise its on its way. Its very hard not to lose patience with an online only company that does not accommodate their customers when purchasing and returning suits. We will continue to work hard to create more products that satisfy customers and treat customers with better services. "With no need to return the items back By continuing to use Cupshe App is here to bring you a seamless shopping experience with the latest styles at great prices. It has adjustable shoulder straps that crisscross at the back and a shelf bra with padded cups for additional support. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear. In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication. next beach getaway with our hottest selection of swimsuits. Then we will forward it to the logistics providers in the future to optimize this problem. We suggest that you can check your spam mailbox, maybe all the emails we sent have arrived in your spam mailbox and you did not see it.We have sent you an email with some solutions. WebCupshe.com - Swimsuits & Fashion Online For Women Only $59.00 more to get them FASTER & FREE in US ! ComplaintsBoard.com is a leading complaint resolution website on the Internet. DESCRIPTION. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Cupshe wishes you happiness every day. Paityn Floral Print One-Shoulder Dress Items ordered on the 22nd of March 2022. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It overwhelms us so much. Use this comments board to leave complaints and reviews about CupShe. We would love to make every effort to turn your experience into something better. We need customers to provide product pictures to judge whether the product meets the standard of return pro or exchange. I inquired about exchanging. Member of Customer service sent me a voucher to cover new order cost. The quality is top-notch and the prices are unbeatable. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Let us know and we'll get back to you within 24 hours. Dear Jason Waltsak, thank you for your recognition of Cupshe. I see that you always give an answer to every rewiew and that's why I'm trying this way to get your attention. New. After several days, I realized that if I downloaded the app, I could see they were messaging me through the app. In order to get your package as soon as possible, we suggest that you also try to contact the logistics provider.Secondly, we found in our email system that you have sent us 3 emails about your order delivery, because you did not express your problem, so our customer service cannot determine what the problem was with you.After receiving your email, our customer service also immediately asked about the problem you encountered, but you did not reply. I only had one item I wasn't happy with due to cut and fabric and I had a large order. And I don't want to shop with them. I also received a separate paid email from Cupshe. Life is better in a bikini! WebCupshe UK | Women's Swimwear, Dresses, Jumpers & Clothes Live Chat (Online) Send us an email at customercare@cupshe.com We will get back to you within 24Hrs. Dear customer, many thanks to your 5-star review! (if they mess up my order I use the credit for, there's no refund) customer service email examples excellent zappos its example good over delivered support response company experience great etiquette well order delivering X Madison Honeymoon Lace Strappy Fitted Jumpsuit. X Madison Beach Wedding Romance V-Neck Maxi Dress, X Madison Beach Wedding Love Floral Lace Plunging Mini Dress, X Madison Beach Wedding Something Blue Ruffled Smocked Dress, X Madison Beach Wedding Bouquet Sweetheart Ruffled Maxi Dress, X Madison Beach Wedding Something Blue Smocked Maxi Dress, X Madison Beach Wedding Romance Bow One-Shoulder Jumpsuit, Underwire Top & High Waist Cheeky Bikini Set, Ribbed Scoop Bralette & Mid Rise Bikini Set, We use cookies to provide the best possible user experience and also to ensure the relevance of Cupshe ads you see on other sites. Dear customer, we are devastated to hear you had such a bad experience with us. Oh, and the item that did arrive was not as described/designed and is not wearable.

WebCupshe- Hit the beach in style! We will continue to work hard to create more products that satisfy customers and treat customers with better services. And that's all they can provide. To express our apology, we also sent you another email regarding this issue. We are usually known for our great customer service and attention to detail in everything that we do. Buyers beware! WebCupshe- Hit the beach in style! It goes against our guidelines to offer incentives for reviews. Submit a ticket We will get back to you within 24 hrs Need help? If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.After receiving your order information, we will forward your feedback to the related department and they will collect it for future product improvements.Secondly, due to the particularity of swimwear, we need to review the status of the swimwear to see if it meets the return criteria.As marked on our website: All returned products must be unworn, unwashed in original condition with product tags and hygiene liners attached. I also had fantastic customer service. The quality of the clothing is beyond my expectations, great job CUPSHE!!! Made a purchase and items never received. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear. Your satisfaction is our greatest success. WebX Madison Something Blue Side Slit Maxi Dress. Dear Jason Waltsak, thank you for your recognition of Cupshe. It has adjustable shoulder straps that crisscross at the back and a shelf bra with padded cups for additional support. Very pleased with my purchase. We will do our best to check this issue and resolve it to your satisfaction.Firstly, we're terribly sorry to hear about the quality issue. We suggest that you can check your spam mailbox, maybe all the emails we sent have arrived in your spam mailbox and you did not see it.We have sent you an email with some solutions. 2023 Trustpilot, Inc. All rights reserved. Date of experience: please do send our customer support an email at customercare@cupshe.com or contact us via live chat, and we will give compensation.

Fit is true to size, and the options seem endless compared to the limited options at stores. I'll definitely be a loyal customer for years to come! CupShe has resolved 1 complaints. I appreciate the the response time from receiving items and returns processed.I will continue to purchase!!! Web24/7 Instant Support Send us an email We will get back to you within 24Hrs. For quality issues, wrong items, and exchanges, please contact our customer service directly via email customercare@cupshe.com for assistance. Let alone waiting for tracking information. 4. WebAubree Bubble Sleeve Ruffle Loose Waisted A-Shape Dress ADD TO BAG. But with proof of postage I was refunded straight away and we are delighted with our goods! I have yet to hear back from my latest email, but one major fault of this company: no phone number. Most Popular in Cover ups. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The returns process is painful. This has been my first time ordering from Cupshe. All rights reserved. As you know, it is stated on our website that we don't offer free returns at present. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster. Also, suits run small. In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from. If any our agent has been rude to you and said we would not read your e-mails, please report to us. Then they said they can either give me a $30 store credit or I keep the swimsuit and they refund $18 or I can return it and pay for shipping. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CupShe. X Madison Honeymoon Tiered Maxi Skirt. Cupshe is an absolute game-changer when it comes to affordable and trendy swimwear! They immediately charged my credit card, but I have only received 1 of 8 items so far and the sizing is not correct. Free Shipping & Easy Returns. I will not sit and be ignored when this was your mess up. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Going by other reviews it's 50 / 50.. Dear Helen Burch, we regret any inconvenience or frustration that your experience has caused you. It overwhelms us so much. I had to return a few items but the return process was very simple. Be prepared to be disappointed, confused then angry then mortified and then robbed. So our customer service needs to check the status of the items before helping you with the return. Cupshe App is here WebFeel free to get in touch with Cupshe by email or chat if you have any questions about your purchase. MA. I told him I won't delete my reviews, but i'll update to say they solved my issue. I sincerely wish you a sunny mood every day. All too much trouble so wont be ordering from them again. But my account was charged the day I ordered it! We'd love to make every effort to turn your experience into something better. We want to tell you that we take customer feedback very seriously.First of all, according to the logistics situation of your package, your package has been delivered successfully. New. Great quality bikinis, swimsuits, colours and styles and quick refund for a couple of purchases I didnt keep. Cupshe wishes you happiness every day.Kindly check and respond once you received it.

Your bag is empty. Then, when you ask to cancel/ be refunded, they refuse and instead, give you 3 options to NOT get your money back. I have sent at least 5 emails (because that is their instructions!) Replies to negative reviews in < 24 hours, 163 BURLINGTON PATH RD. Why is there no information about it? Free Shipping & Easy Returns. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Anyway, we will definitely share this feedback with the supplier. WebThe two customer service people were informative and kind. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. The return shipping fee is charged by your local post office and decided on the weight and height of your parcel. Got an email confirmation, guess what, yep, all mediums. Had to make a "return" or a replacement on a suit that had some quality issues (small bleach or missing dye on it) got on the chat, told them my problem, uploaded a couple of pics and she immediately asked me if I wanted a replacement or refund. To report suspicious activity, please reach out to Macys at 1-800-289-6229 or click here to report online. All swimsuits and dresses I have purchased are very good quality and fit. Then we will forward it to the logistics providers in the future to optimize this problem.We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers. If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.


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