23. The Content Standards must be complied with in spirit as well as to the letter. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. Too busy to come to our centre during standard opening hours? This may result in our taking all or any of the following actions: Further legal action against you; By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. If you already have an account, please login here. OVERSEAS TRANSFER OF YOUR PERSONAL DATA

Will never be used for anything other than to process the requested service; Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. 2.2. Coming to our centre during our opening hours may be complicated for you. WHAT DO WE COLLECT? 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. Our Privacy Notice; Why does TLScontact use cookies? Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. Most of the time we do not maintain any personal data once the application/service process is over. A Contribution must not: Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. *In certain locations this is limited to within the country in which you applied. If you wish to link to or make any use of content on our site other than that set out above, please contact us. HOW IS YOUR PERSONAL DATA USED? Cookie settings in Chrome We will share personal data with third parties: User-generated content is not approved by us Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; Apply UK Visa from Lagos Victoria Island, Nigeria. The Customer is advised that: Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA?

Be in contempt of court; _ga Google Analytics Used to distinguish users 2 years Governing law You can withdraw this consent at any time by contacting us on-line where applicable. We may make changes to these terms Rectify the right to inaccurate data rectified. We are not liable for business losses. Introduction Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. Changes to this Privacy Notice Find us here: Lagos Ikeja Application Centre Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. For the best experience on our site, be sure to turn on Javascript in your browser. We have no control over the contents of those sites or resources. 7. 5. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. service not directly linked to the application), and process your payments; 2019 - 2023 TLScontact. 10. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Promote any illegal activity; Prepare your supporting documents The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. 3. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. We will never sell your personal data or use it in any way without your direct knowledge. Assist you in your application/service;
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Any part of our site; TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. 75009 Paris, France We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. Come to our centre outside standard opening hours. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; Address: Victoria Island Visa Application Centre, Ground Floor, Ivie House, 4/6 Ajose Adeogun Street, Victoria Island, Lagos, Nigeria. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. You also have the right to complain to a supervisory authority in your country or UK. 4. Upgrading to our Premium Lounge gives you the space and comfort to submit your visa application in an exclusive and spacious environment without queues. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Only book UK visa appointments through TLScontact. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Please do not attend our centre until you have been invited to do so. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Be likely to harass, upset, embarrass, alarm or annoy any other person; We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: BEWARE OF FRAUD AND SCAMS: You can only book a UK visa appointment through TLScontact. TLScontact cannot guarantee that any appointments arranged through other companies or individuals will be legitimate or accepted when you arrive at the TLScontact Visa Application Centre. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Cookie settings in Firefox Analytics and Performance Cookies You must keep your account details safe You will find below some useful information and links to help you. TLScontact. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Will be kept secure and confidential; You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. Please note that the availability of these services depends on the particular TLScontact centre where you submit your visa application. Welcome to TLScontact UK in Nigeria. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. All such rights are reserved. This step is mandatory in order to be able to register to your account. Our call centre is available from Monday to Friday from 08:00 - 15:30. We will only disclose personal data that is necessary to deliver the services concerned. In Nigeria, TLS allows visa applicants to select any of the following location that is convenient for them: ABUJA VICTORIA ISLAND, LAGOS IKEJA, LAGOS ADDRESS OF TLSCONTACT (IKEJA, LAGOS) UK VISA Application Centre Ground & First Floor, Etiebets Place, 21, Mobolaji Bank Anthony Way, Ikeja, Lagos. Issue of a warning to you; 2. All rights reserved. Complete your application form Our site is for domestic and private use. We do not guarantee that our site will be secure or free from bugs or viruses. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. We are not responsible for websites we link to You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. We are not responsible for viruses and you must not introduce them By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. You must not disclose it to any third party. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. 3. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Cant come to our centre? Please provide a valid email address in order to receive the confirmation mail from us. For personal data concerning your related services (TLScontact acting as a data processor) to collect your passport or get our Express Courier Return service. Sensitive personal data: biometric data (fingerprints, digital face image, DNA swabs); Enable you to track the progress of your application/service; Address & Opening hours Centre information Our Visa Application Centre is open for new appointments. You are responsible for configuring your information technology, computer programmes and platform to access our site. A valid e-mail address. ; For Schengen visa applications, travel Insurance is mandatory and must comply with the regulations of the European Union. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. Restrict the right, in some cases, to restrict processing of your personal data. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session Opening new visa application centres for Germany in Africa and the Middle East. Name Purpose Description Storage Period For more information, click here. Minors who are using any interactive service should be made aware of the potential risks to them. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We recommend that you print a copy of these terms for future reference. TLScontact Copyright 2023. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. These terms of use refer to the following additional terms, which also apply to your use of our site: Dont let any unforeseen event ruin your trip and get full coverage with TLScontact partner Insurte, a registered Insurance Broker that provides compliant, cost effective solutions from leading international insurers. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. You can turn off cookies for our website through the settings page on your browser. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. Further targeted acquisitions capable of creating value based on the TP Cube strategy. By breaching this provision, you would commit an offence under your country of application applicable law. In order to monitor our service provision, to prevent human trafficking and to protect vulnerable people, our Government Clients may request access to real-time footage of the activity in our Visa Application Centres.

Log in to your TLScontact Account Please enter the provided e-mail address and password during your account creation. Our site is made available free of charge. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. We are not responsible for events outside our control. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. Email: N/A. The standards apply to each part of any Contribution as well as to its whole. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. 9. TLScontact companies We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Keeping you in control 1.6.

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