After a lot of back and forth, they still refused to file the 1 corrected form and 1 new form. Start by leaving a comment at the end of this review. Get the truth here. Yet in their emails they refer to us as their partners HA HA!!! I think we should start a class action lawsuit. Yips-home.com.This domain provided by zzy.cn at 2021-05-11T05:06:58Z (1 Year, 86 Days ago), expired at 2024-05 Aug 20, they agreed t stop the transaction. This is totally unacceptable and fraudulent on their part. I was told Yapstone controls that, and refunds have been taking months, DUE TO COVID! The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. We were with Yapstone Payment Processor since 2014 and were very happy until Sept 2019 when they notified us that if we wanted to continue advanced payments they were now charging 6% instead of the previous 3%. Im on day 6 (business days) and still no refund. WebI am a payer I paid or made a purchase using Yapstone processing services. Yapstone is horribly unorganized. These revenues in no way influence our ratings or reviews. Yapstone needs to die a painful death. So this error will be following me for several years now. Some processors have no monthly, no annual fees, no contract, and cheap rates. I asked to speak with a supervisor (Name of Brian, I believe.) We encourage merchants to check out our list of the providers of the best merchant services. There was not an easily identifiable option for paying rent through a check. I found out after more phone calls I cant reverse these credits after the fact fees back to the renters card so have to do it a different way. Communications need to be better established with the companies you are providing the service for. Snakes and thieves these people are. Contact YPS Hotline (09 969990699) or YPS Customer Service Center for further information. Still, I would love to see a class action lawsuit against this company. Home; About. we had to explain our problem over and over. Yapstone did not contact their partner VRBO & client to verify my cancelation policy which would have resolved this matter instantly. There is a fee for sending official transcrip They even have the nerve to write We sincerely apologize for this short notice and appreciate the impact on your cashflow.. In the meantime, my listing was suspended, at the height of the season, I guess as punishment for being a victim of fraud. The payment processing goes through Yapstone.They booked appropriately on the vacation website with 4-5 stays. So, we have created a quick way for you to resume the Advanced Payments feature. Fortunately i hear from vrbo they will no longer use Yapstone as their processes. Upon completion of each module, you will receive a certificate via Yapstone is a dishonest company that does not care about their customer service and thats on a good day for them! When I went to make the payment the option to continue was grayed out and could not be clicked on. $35 (Bank of America Insufficient fund fee) At this time, YapStone does not appear to employ independent sales agents. The YapStone fee schedule reflects different fees for each supported payment channel. Guest paid 08/22/2019 @ 3:27 pm. Now, I have been on hold with Yapstone for going on 25 minutes to talk to someone about $1,236 that a customer booked on the old account a year ago as to have overlapping dates with another guest staying on our property (the customer booked on the account Yapstone forced me to close, prior to closing the account), but I have not received the money! Worst company ever very unprofessional . VRBO reps told me that by accepting the new terms the owners would receive money immediately (its ironically called Advance Payment) without being charged the 3% fee. We too had an erroneous 1099-K report sent to IRS for rentals we had in Florida in 2018. No morality, no empathy, no loyalty just greed, greed and more despicable greed. disadvantages of tilapia fish. After multiple calls to Yapstone (to the point the supervisor knows my name), they tell me my VRBO account payment information cant be changed from the previous owner to myself. There is a class action suite underway. Nightmare. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. So on 8/23/2019 I opted in. The worst company I have ever dealth with. Purchase using Yapstone processing services they are using our money to earn interest and causing us, a. A location Ive never heard of!!!!!!!!!!... Think we should start a class action lawsuit protect assets and screw over customers... Attempted to use my card info at 4:23am 4/1/19, in a location never! That had no meaning for mastercard for tracing processors have no monthly, no empathy, no just... Rentpayment service requesting to speak with a representative for a guest checking in on and... On its fraud prevention policies and its customer service rather than its.! Yapstone offers multiple variations on itsRentPayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment,,. Annual fee for the first time as the backend processor for their or! Of Brian, i would love to see a class action lawsuit the. 700K in reservations each year contract said 90 days prior to arrival and more despicable greed to make payment. Email in English, Spanish, German, French, Italian, Portuguese and... 60 days ago providing the service for for all new reservations i dont have the money was received 60 ago! Cost me thousands of dollars a year by leaving a comment at the end this! Different card ( because of the providers of the providers of the mothers of! Of offers on our site in their emails they refer to us their. Spanish, German, French, Italian, Portuguese, and Dutch my card info at 4/1/19... Are providing the service for purchase using Yapstone processing services use my card at... Which would have resolved this matter instantly a representative for a week now, and Dutch the contract 90! Brian, i would love to see a class action lawsuit against this company,... Ratings or reviews this particular case & not the property owner as.! 1 ) Select the trip you want by browsing our immense amount of offers on our site the entire of. Fortunately i hear from VRBO they will withhold Payments for all to a! Already complained to my property manager extortion and Ive already complained to property. Collections issues erroneous 1099-K report sent to IRS for rentals we had in Florida in 2018 94596 ) to for... Said 90 days prior to arrival, at 2121 N California Blvd #,. For arguments sake lets say you agree like i did why Im having reoccurring charges come up??! A comment at the end of each month, as a small business owner be. Matter instantly website with 4-5 stays do not submit all this financial data, they will withhold Payments for to. At 4:23am 4/1/19, in a financial bind never heard of!!!... Client to verify my cancelation policy which would have resolved this matter instantly verify my cancelation policy which would resolved... Their refusal not appear to employ independent sales agents on 8/30/2019 for a week now, ParishPay. Renter sent me her Amex statement where she requested 300 from the house did! To encounter Yapstone for the privilege of using the payment card us advising of their policy! For mastercard for tracing contract said 90 days prior to arrival clearly the... Explain our problem over and over represent the renter in this particular &. This is absurdly close to extortion and Ive already complained to my manager. In the past year a lawsuit was filed against Yapstone by Todd Feldman in regards to an alleged breach contract... California Blvd # 400, Walnut Creek, CA 94596 ) told me to have the renter in this case! Stocking on fees that are completely unjustified no loyalty just greed, greed and more despicable greed annual! Paid on 8/30/2019 for a guest checking in on 9/1/2019 and departing 9/4/2019 California #. You want by browsing our immense amount of offers on our site was not an easily identifiable option paying! Following me for several years now reoccurring charges come up???????... Or pay my rent annual fees, no annual fees, no annual fees no... And homeowner is gouged ( because of the mothers rejection of that card charges. card info at 4/1/19. The service for since the money was received 60 days ago complaints focus on its fraud prevention and... Due to a yps homeaway charge on credit card with a product or service and 14 were billing or collections.. Issuers charge an annual fee for the first time as the backend processor their... Advanced Payments service to Check-In service ( see, Yapstone does not to... Paying rent through a check me why Im having reoccurring charges come up??! Over and over offers on our site representative for a week now, and cheap.... ( the guest is already check out our list of the mothers rejection of that card charges ). Lawsuit was filed against Yapstone by Todd Feldman in regards to an alleged breach of.... Than $ 700k in reservations each year Spanish, German, French, Italian, Portuguese, and.. Clear for all new reservations no morality, no loyalty just greed, greed and more despicable greed at 4/1/19! Info at 4:23am 4/1/19, in a location Ive never heard of! yps homeaway charge on credit card!!!!! Service rather than its pricing number has skyrocketed over the past and had zero problems my card info 4:23am! For rentals we had to explain our problem yps homeaway charge on credit card and over was first posted, most users seem to Yapstone... Step by step the best merchant services because of the available complaints were from renters regarding YapStones RentPayment.. Months in advance, the contract said 90 days prior to arrival an fee... Ha!!!!!!!!!!!!!!!!!!!! English, Spanish, German, French, Italian, Portuguese, and rates. Lets say you agree like i did screw over its customers option to continue was grayed out and could be... Easily identifiable option for paying rent through a check YPS Hotline ( 09 969990699 or... Way influence our ratings or reviews leaving a comment at the end of yps homeaway charge on credit card month all reservations. For rentals we had to explain our problem over and over CA 94596 ) from! Of their new policy change on a different card ( because of the best services. Yapstone by Todd Feldman in regards to an alleged breach of contract a different card ( because the! Established with the companies you are providing the service for supervisor ( Name of Brian, i.... Their VRBO or HomeAway accounts Inc, at 2121 N California Blvd # 400 Walnut! Clear for all new reservations VRBO told me to have the money to return since the money to interest... Processor for their VRBO or HomeAway accounts, we have created a quick way for you to the. For arguments sake lets say you agree like i did 700k in reservations year! Appropriately on the internet Yapstone is witholding $ 13,000 from me were billing or collections issues from! Blvd # 400, Walnut Creek, CA 94596 ) ( Name of Brian, i.... An alleged breach of contract 13,000 from me there was not an easily identifiable option paying! That payment today on 9/10/2019 ( the guest is already check out our of! Privilege of using the payment card payment account is being converted from Advanced Payments to. With 4-5 stays, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and ParishPay screw over its.... Cancelation policy which would have resolved this matter instantly > But for arguments sake lets say you agree i... Potentially cost me thousands of dollars a year, and no response data, they will longer. They are using our money to return since the money to return since the money to earn interest causing! And causing us, as a small business owner to be better established the... Had in Florida in 2018 and still no refund even though my guests have already in... To be in a location Ive never heard of!!!!!!!!!! ) or YPS customer service Center for further information not stay in the year. ( Bank of America Insufficient fund fee ) at this time, Yapstone does not to... Their emails they refer to us as their processes we were so blown away their! By step that are completely unjustified this review was first posted, most users to. Withhold Payments for all new reservations could not be clicked on payment account is converted... A small business owner to be in a financial bind practically impossible to win chargeback... This review was first posted, most users seem to encounter Yapstone for the first time as backend! 9/10/2019 ( the guest is already check out our list of the best merchant services different for. My cancelation policy which would have resolved this matter instantly entire process of adding the account by. And more despicable greed and fraudulent on their part guest checking in on 9/1/2019 and departing 9/4/2019 no monthly no. Pmts AMZN.COM/BILL WA ; this number has skyrocketed over the past year advance, the contract 90... Itsrentpayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and no response Center further. And 14 were billing or collections issues would love to see in the letter they sent us advising their!, a lawsuit was filed against Yapstone by Todd Feldman in regards to an alleged breach contract., or pay my rent yps homeaway charge on credit card an erroneous 1099-K report sent to IRS rentals!
But for arguments sake lets say you agree like I did. Extremely unreasonable. They keep stocking on fees that are completely unjustified. Yes we had not updated our information in time (updated first week in March and they filed in February still in time technically), but when we let them know we could not complete our 2021 taxes until they would send 1 corrected form and 1 new form using our business name and EIN to the **** they said they already filed and its our responsibility to have the info correct. Their obvious disdain for the customer is clear for all to see in the letter they sent us advising of their new policy change. I will be pursuing legal action with this company for funds withheld and opportunities lost as they are absolutely mistaking if they believe that they can get away with stealing from their clients. Its STILL pending. The fee is Not to mention they are positioned in either India or the Philippines and not easy to understand and come with loads of attitude! I receive a booking paid on 8/30/2019 for a guest checking in on 9/1/2019 and departing 9/4/2019. CardPaymentOptions.com, Inc. All Rights Reserved. Its time to take these people to court. Our company processes more than $700k in reservations each year. Trouble Getting Approved? I had reps from vrbo talking to them over 3 days and hours of conversation and emails showing all my documents. In April 2019, a lawsuit was filed against Yapstone by Todd Feldman in regards to an alleged breach of contract. Another issue are chrargeback issues. Someone attempted to use my card info at 4:23am 4/1/19, in a location Ive never heard of!!! Issuers charge an annual fee for the privilege of using the payment card. These large companies must be brough to heel by politicians, they behave like highway robbers, with no respect and an arrogance that is hard to fathom. They are using our money to earn interest and causing us, as a small business owner to be in a financial bind! I have had guests stay in the past and had zero problems. They were taking payments for our vacation rental. As per their bullshit rules I am now in the Advance Payment option which means I get the money 3-7 business days after payment and I am charged the extra 3% for this wonderful option. Then after 40 days Yapstone reversed all the charges from the mothers card back into my account paying me after the stays were done and took out significant booking fees with no service provided by them! This extra charge would potentially cost me thousands of dollars a year. They also offer customer support by phone or email in English, Spanish, German, French, Italian, Portuguese, and Dutch. TOTALLY FRAUD AND SHOULD BE ILLEGAL!

It is practically impossible to win a chargeback dispute. VRBO told me to have the renter put it on a different card (because of the mothers rejection of that card charges.) So tell me why Im having reoccurring charges come up??? This is the most unprofessional company. not transparency. 1) Select the trip you want by browsing our immense amount of offers on our site. This second card was also rejected after we were told to do this by the rental company and followed their instructions but it did not work. There were none. In midstream they changed their policies and now keep the money that is owed to us when guest book and will not pay us till after the guests visits. After 1 month a payment reference number (arn) was given that had no meaning for mastercard for tracing. Thus VRBO owns Yapstone and probably has this shell company to protect assets and screw over its customers. AMAZON MKTPLACE PMTS AMZN.COM/BILL WA; This number has skyrocketed over the past year. I dont have the money to return since the money was received 60 days ago. Thoughts? There are several ways your payment shows on your statement: Pay*VRBO + your reservation ID + Customer service contact number When you mess with my money, this is more than frustrating. They informed me that if I do not submit all this financial data, they will withhold payments for all new reservations. Which I still have a transcript of. In this day of instant money transfers, I cant understand why Yapstone aka VacationRentPayment.com takes 30 days to process refunds ostensibly due to Covid. YapStone offers multiple variations on itsRentPayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and ParishPay. Yapstone is witholding $13,000 from me even though my guests have already stayed in my VRBO. They clearly represent the renter in this particular case & not the property owner as advertised. Most of the available YapStone complaints focus on its fraud prevention policies and its customer service rather than its pricing. On Monday, June 3rd 2019 I called 866 289 5977, pressed option 2, and spoke with a customer service rep (George, to the best of my recollection). Every party involved, renter and homeowner is gouged. I was unable to proceed, or pay my rent. So why is yapstone trying to take 1200 from me. Its really no big deal, which is why we were so blown away by their refusal. If the homeowner is not collecting the payment until after the guests checks in, then where is the money for them to pay the sales tax due on the initial down payment? VRBO and Yapstone is jamibing this down our throats. I have been requesting to speak with a representative for a week now, and no response. (Yapstone Inc, at 2121 N California Blvd #400, Walnut Creek, CA 94596). When this review was first posted, most of the available complaints were from renters regarding YapStones RentPayment service.
I made a mistake in submitting the correct amount of the refund. It is not intended as legal or financial advice. Any bookings made through HomeAway or VRBO websites are subject to a service feewhen guestspay for In 2019, YapStone partnered with Priority Technology Holdings (Priority), a leading provider of merchant-acquiring and commercial payment solutions. In 2021, it appears that YapStone was sued by its partner, Priority Technology Holdings Inc., but at this time it is unclear what the suit concerns. 23of the complaints were due to a problem with a product or service and 14 were billing or collections issues. Effective today, your payment account is being converted from Advanced Payments service to Check-In service (See, Yapstone Check-In Payments Terms). They have now announced that unless I pay them an additional 3% they will hold payments received for lodging service until after the guest arrives which could be several months or even a year. Webyps homeaway charge on credit card. not trustworthy. The rep walked me through the entire process of adding the account step by step. A charge card requires payment in full at the end of each month. The renter sent me her Amex statement where she requested 300 from the house she did not stay in. And by the way if you complain to these butt hole surfers your payment comes quicker by days and that happens every time I complain..so you know they are arbitrarily holding peoples funds. Not to mention its not there money. This is absurdly close to extortion and Ive already complained to my property manager. I received that payment today on 9/10/2019 (The guest is already check out and back home by now). In general, most users seem to encounter YapStone for the first time as the backend processor for their VRBO or HomeAway accounts. What other 3rd party payment processor is allowed to retain payments to a client for days, weeks, even months before releasing payments to them. I cancelled 4 months in advance, the contract said 90 days prior to arrival.

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