StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. May 3, 2021 / 1:22 PM / AP. . Melissa Taylor paid over £270 for two Wireless Festival tickets in June. 'If an event is sadly cancelled, our platform offers a full refund or gift voucher valued at 125 per cent of the original purchase price, and all tickets sold on our platform come with the Viagogo . August 14, 2020. . Which? Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. . will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Last modified on Thu 23 Jul 2020 15.15 EDT. No refund on cancelled concert to Lenny kravitz July 5, 2020 6:21 pm. 1.0.0 . Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 14%. Resellers on Yahoo Auction, Viagogo, Stubhub, etc. Best concert ticket sites: The Louder Choice. . However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. The plaintiff indicates in the claim that there was extensive communication . Viagogo won't refund tix when concert happened in 2020 during lockdown August 6, 2021 7:09 pm. Buy and Sell Tickets 100% safe and guaranteed. Join the 15,815 people who've already reviewed viagogo. If your event has been cancelled, we will always email you with all the information you need. 4.Select the button beside the transaction you want to dispute, then click Continue. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). . In a proposed class action lawsuit, a Florida resident has challenged Viagogo's supposed failure to offer refunds to those who purchased tickets to events canceled during COVID-19. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a . In a proposed class action lawsuit, a Florida resident has challenged Viagogo's supposed failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Many event managers have already committed to providing refunds for cancelled events. . A Florida woman is suing Viagogo, claiming the company is refusing her a refund for tickets to a since-cancelled Tool performance. However, given the unique circumstances surrounding coronavirus, we're also offering an alternative option: If an event is cancelled, you have the option to receive a viagogo voucher, valued at 120% of your original purchase price, so you can enjoy an . Dial +1 (866) 788-2482. Add in you are not the original purchaser of the tickets. Still await refund for tickets to Lenny kravitz not looking good and Viagogo is not responsive. BUYER BEWARE Viagogo sold me a ticket 2 months after the concert was canceled still waiting for my refund took weeks after the concert for them to actually admit that the concert was cancled and . Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. . LATEST. The world's two biggest concert promoters and venue owners, Live Nation and AEG, have cancelled all global tours until April and told the artists to head home. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. viagogo is the world's largest secondary marketplace for tickets to live events. August 14, 2020. has found. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. To open a dispute: 1.Log in to your PayPal account. Get it delivered. Twitter users also called for the tour to be cancelled altogether and for . Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . 3.Click Dispute a Transaction. Wisconsin class-action suit says StubHub went back on guaranteed refunds for events canceled because of coronavirus. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. But, StubHub has been MIA in the 14 states requiring consumers' refunds: California, Connecticut, Florida, Hawaii, Maryland, Minnesota, New Jersey, New York, Ohio, Rhode Island and Virginia. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. . A Florida woman is suing Viagogo, claiming the company is refusing her a refund for tickets to a since-cancelled Tool performance. CONCERTS & MUSIC FESTIVALS Hyomin Live & Talk 2020, 2/23 Pixies, 2/24-2/26 (postponed) . Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. According to the consumer group Which?, Viagogo's terms and conditions say . 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 4.Select the button beside the transaction you want to dispute, then click Continue. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. . In case of any issues, you can contact them here. It will remain valid for the new date. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. DON'T BUY THROUGH VIAGOGO. ABBA Concert Tickets; Guns N' Roses . Poor. . Viagogo is dodging its responsibilities to customers by refusing to refund events cancelled due to coronavirus, Which? 3. 28%. 6%. 5.Select 'Item dispute', click Continue and follow the on . 3.Click Dispute a Transaction. Viagogo argues that the events have been postponed, despite event organisers confirming that they have indeed been cancelled. All reviews ticket company money refund time event day email customer service concert website scam people viagogo phone experience bank. In 14 states . 1.0.0 . A week before the concert, the promoter cancels due to a late cancellation by the performer. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. However, given the unique circumstances surrounding coronavirus, we're also offering an alternative option: If an event is cancelled, you have the option to receive a viagogo voucher, valued at 120% of your original purchase price, so you can enjoy an . If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. . If the event organiser is offering vouchers or tickets . 2. Explain your case the best you can. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. The plaintiff indicates in the claim that there was extensive communication . But despite the organisers insisting the event had been cancelled, Viagogo refused to refund the tickets as the event organisers had also given customers the option to transfer their ticket to next year. The cancellation policy on the Viagogo website asserts that ticketholders may receive a refund for cancelled . She is given a full refund of her seats plus her booking fee. Similarly, Does ticketek refund? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic . Viagogo is a ticket marketplace for concerts, sports and theatre events. Be aware you may not receive a response. For Stubhub, you should be receiving an automatic email and refund when an event is cancelled. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Ticket-holders to postponed events will be able . In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. If you paid by credit card If you've spent more than £100 and less than £30,000 you can claim on your credit card if something . "If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. However, despite the official announcement . Sophie has booked seats to an upcoming concert. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its guarantee that promises a full. It states that if an event organiser offers tickets to . Average. But then COVID-19 hit and the concert was rescheduled for July of 2021 with one of the major acts canceled. Provide the information they might require. My parents-in-law are from overseas and so the event date is critical for us to be able to attend. If your event has been postponed, you do not need to return your ticket. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Contact. And . Viagogo have come under fire for refusing to issue refunds for events that have been cancelled or postponed due to the coronavirus pandemic. Melissa Taylor paid over £270 for two Wireless Festival tickets in June. The credits are valid through the end of 2022. The difference between 'cancelled' and 'postponed' events is clarified by Viagogo, stating that 'postponed' or 'rescheduled' means "the event will still happen but on a different . 77 Battery St Fl 4 . According to the consumer group Which?, Viagogo's terms and conditions say . Viagogo is refusing to honor that option and says it will only refund the tickets if the event us cancelled, not postponed. . Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. You will be entitled to a full refund or a 120% voucher. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Two hours before the concert Viagogo sent a message that our tickets were no longer valid and to wait for a new email to Download tickets again. We deliver to any country around the world, including yours. Ruled by the Federal Court of Australia, the decision of penalty came after an appeal against the . "We're very sorry to inform . Contact Viagogoimmediately -raise a complaint & request a full refund Tel: 020 31376080 Email: customerserviceuk@viagogo.com. Similarly, Does ticketek refund? It was postponed not cancelled so we did not get a refund. Make them aware of your experience and the complaint you've made. Calls for cancellation and refunds as Elton John postpones tour dates again. We bought three tickets for an Andre Bocelli concert for July 2020. Your experience can help others make better choices. Viagogo is not giving us a refund and just keeps "escalating" the situation to other departments without giving any solutions. Viagogo is refusing to honor that option and says it will only refund the tickets if the event us cancelled, not postponed. Contact @viagogoover social media Set up a Twitter account. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging . Viagogo is a ticket marketplace for concerts, sports and theatre events. I requested a refund and have emailed numerous times and just get the . Per viagogo's guarantee, buyers are entitled to a full refund if an event is cancelled. They were instructed to mail the tickets to Ireland by five days time, a deadline . Viagogo Overview. If the event . Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Be prepared to contact Viagogorepeatedly by email and send messages through their online help centre.