velvet caviar customer servicevelvet caviar customer service

This unique Velvet Caviar marble case is $30 and is available for iPhone 8/7 Plus and 8/7 SE through to all variations of iPhone 12. All are gorgeous and I've had the holo flakes case over a year no issues and the pink glitter and holo hearts for about 6 months, Hello Alice! Thank you for your understanding. International Association of Better Business Bureaus. Shop Velvet Caviar. Never again. All orders are shipped from either Brooklyn or Salt Lake City. I worked in a kitchen dealing with steam and barely now the small star details are barely starting to peel, but it isnt the design thats peeling its a clear protective coating to prevent scratching on the design. They have the worst costumer service ever; if there's something wrong with your item they will avoid you and then just give you credit. I love all their products and how well they work! Probably a month and a half. The customer did reach out regarding an exchange on her order however It was outside our standard 14 day return and exchange window. Products within warranty will be replaced or exchanged with a product of equal value. I really wish I had of read the horrible awful reviews of this sorry excuse for a company before spending my money with them. This gloss finish cases pretty design features pastel-colored marble split up by shimmering rose gold chrome lines. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!! Anyways. When you go to magsafe cases and choose your phone brand outside of iPhone it does not provide a disclaimer or note that you are not longer purchasing a magsafe case that will work with the magsafe battery. The VERY last time I order from them. Never buy from Velvet Caviar! It's charging performance is not up to par. Which case are you inquiring about? Verification can help ensure real people write reviews about real companies. Not only do they have cute phone cases, but their customer support is amazing. We understand your frustration with our delayed responses and lack of assistance. When I reached out, they were vague and unhelpful stating that 11 pro does not come in mag safe. How to Contact Velvet Caviar Customer Service, Velvet Caviar Neon Pink Clear iPhone Case, Velvet Caviar Geometric Marble iPhone Case, Wide variety of stylish Velvet Caviar phone cases, with frequent new releases, Matching designs on other tech items, like AirPod cases, Durable, with no-fade and no-scratch technology 1-year warranty, Prices are level with similar brands, so not necessarily a more affordable option, Possible customs fees on orders outside of the US, Lasting durabilityno color fade and crack-proof. . Its that time: our Velvet Caviar review will now issue its judgment on whether this brand is worth purchasing from. POLICY:Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. View Return Policy I understand this item cannot be returned after 14 days of delivery OR if used/opened. The Nebula Samsung Galaxy Case features a holographic design with an ever-morphing mix of blue, pink, and purple. Here are 8 tips for writing great reviews. Seems like they have a sad little crew of mean girls working for them with zero people skills.I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! So there's nothing I can do now and I just lost like 60 dollars and there's nothing I can do. The Rose Quartz Samsung Case is $30 and is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21. Case came right on time, exactly like the picture. Very detailed and time put in designing these cases. It goes against our guidelines to offer incentives for reviews. At this point, I just wanted a refund and then said they couldnt. Yes, you will need to peel the film off the back of the ring to expose the adhesive :). Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. I ordered a phone case and was skeptical of what the end product would actually be like based on what Id read here. Definitely buy elsewhere. I was surprised to read some negative comments tbh. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When it comes to protecting your phone only the best will do. I also see that the order was shipped from our facility via **** Priority. $2499. I wrote an emailt to Velvet Caviar for exchange information, and after acouple of days they replied telling me that it was past he 14 days window after DELIVERY, and they would not exchange. So u basically pay almost whole amount to just keep it. Ive attempted to contact customer service multiple times to no avail.

DESCRIPTION. Save your dollars!They sent me a defected battery and when they sent me a replacement it charged slow. Check out these trusted brands below: Your email address will not be published. All necessary information was listed on our website for the items. Our goal is to bring together the latest and best protective products for your phones, safe, easy-to-use, and customer-friendly online shopping environment so that you don't have to waste your time scouring the internet in search of that illusive case, sleeve, or protector. . The customer service was a horrible experience. Here it is a week later and I still dont have my order. do i need to peel the red coating off to get to the adhesive. Velvet Caviar Designed for iPhone 14 Plus Case for Women [8ft Drop Tested] Compatible with MagSafe - Cute Magnetic Protective Phone Cover (Black Leopard) 4.0 (11) $2999$45.00. Products within warranty will be replaced or exchanged with a product of equal value. Not only do they have cute phone cases, but their customer support is amazing. I get it's the holidays but send an email about the situation and refund me my money back instead of trying to keep it! Never buy from Velvet Caviar! Once your order is placed, it usually ships within 48 hours, M-F. The customer service is lame and shady. It took an hour to charge my iPhone to 100%. Pre-order items ship once the item becomes available. They sell cheap junk made in China and cases don't fit devices. They are shady. I bought a case for my wife for Christmas. Customer service like that doesnt deserve customers. Delays may be experienced during holidays. The gloss finish case makes it seem as though your phone is covered in sparkly rose quartz crystals. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. In the Cell Phone Accessory Store category.

I do like them. I recently lost my phone in the Ocean of Alaska on a rocky beach! Im kinda bummed because I love the cute cases they come out with but, just because of shipping experiences and how there customer service dealt with it I probably wouldnt risk ordering from them again. Canadian orders of $60+ receive free delivery. Our support team is available Monday - Friday, 9AM - 5PM EST. You're basically paying for a designer battery packet. Our cases drop test certified at 8ft :). I tried to leave a review on the website but you have to receive an email to leave a review on your product. Verification can help ensure real people write reviews about real companies. Your phone will be pretty in pink with this beautiful Rose Quartz Samsung Case. Designs and quality of the cases are amazing! Since discovering the brand, Ive never purchased a case from anywhere else Definitely recommend this brand highly! this Velvet Caviar cheerleader concluded. Any other company wouldve had that package at my door within those 3 days. Lost my phone during high tide so it got swept up pretty fast and pulled out quite aways, we watched its GPS location on my husbands phone. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! It arrived a couple weeks before Christmas, but when she opened the gift it was the wrong size. Shipping took forever. They sent me the correct color but a case for iPhone 14. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. The butterflies are really pretty colors and it looks great with my black iPhone XS. I have dropped my phone soooo many times and my case took every drop and not a scratch or crack! The patterns are always so cute and and cases are always so protective! To remove a Velvet Caviar case, simply peel off the rubber bumper, starting at the bottom of the phone. Stay away from this company! It didnt move for weeks! I wouldve liked to see store credit/discount code/or a refund to replace my shipping. I have emailed them yet again, if I don't get my refund within the next 48 hours I'm filing a chargeback. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. Hello Amberlynn! The pattern case will then come off, too. I get an email asking for a photo of the case. Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. Designs and quality of the cases are amazing! Do not listen to the customer service, they will promise you things and then scam you. Almost a week later I finally get the return label and send the first order back. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. This company responds to reviews on average within 12 hours. This is ludicrous.

Fast shipping too! Its highly scratch-resistant as well. Second, they emailed me to review the case for a 30% off coupon. I contact them again and they said they'd email me one. . I have sent a lot of emails. I recently upgraded to the s23 ultra and my gosh the shipping time was incredibly fast, (just chose standard), and the detail is beautiful. Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update. I ordered a phone case and battery pack for my iPhone 2 weeks ago. I feel like I'm dealing with an 80s era mail order catalog waiting over a freaking month for a return.

Then, when it finally arrived, the softer part of the case (seems like silicone, but apparently it isn't) got so dirty almost instantly and cannot be cleaned. Again, this was a GIFT that was under the tree for probably at least that much time. The battery did not stick to the phone case and the battery barely charged. Please allow additional processing time for weekends, holidays, sales, and pre-orderitems. I haven't received item for $12, they re sent it when I asked for refund n then when I didn't receive that one they would not refund n blamed me.

Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted.

The battery does not charge fast as it stated on the product description. Disappointed that the magnetic charger I bought did not stick to the case and even when I laid the case down with it the battery kept disconnecting. But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile. Anyways. But then I eventually did receive it thankfully, the shipping people maybe scanned it in wrong?? You have to contact them by email and they will go back and forth with you blaming you arguing doing anything except help you, or take responsibility. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. I wouldn't hesitate. Their customer service will ignore your request for return and keep your money. . The only issue is due to the material the part round the screen and on the buttons gets dirty easily and changes colour slightly but worth it and the back design stays pristine. Most buyers are very satisfied with their orders. Find out how we combat fake reviews. I would try to call the company but they have no phone number. 0/10 stars and Ill be sure to tell anyone who will listen just how incompetent they truly are! Aug 22, 2020 Knowledge If you're on our app . The case and screen protector totally saved my phone from any damage, and yay for water proof phones. I ordered a product as a Christmas gift, and it turned out I ordered the wrong item, so I requested an exchange.