BBB is here to help. Expensify will attempt to provide you advanced notice of any changes to a Trip or reservation to the extent commercially possible. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip. Unless otherwise noted, and only as applicable, all amounts and fees stated or referred to in these Concierge Terms or quoted via the Virtual Assistant Services, are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, Taxes). The Expensify inbox is a great place for reminders as well as notifications on the app. They will then only get another email when the Concierges Weekly Reminder Email come by on the weekend. We use commercially reasonable endeavors to provide accurate prices and information for Virtual Assistant Services in Concierge and through our agents. Make it single-click, so users don't have to navigate a laundry list of your in-house terms (like "Violation") to figure out what you thought you should have users try to do. We expressly reserve the right to correct any pricing errors quoted in Concierge and/or on pending reservations made under an incorrect price. For example, one option being considered is to allow users to "Snooze" certain outstanding actions for a period of time; which, to your point, would give us a chance to scope which tasks seem most important to folks. I was struck by how many folks tend to ignore emails from Expensify because they're too ubiquitous. The reports always got created as per the settings, transactions for the month always landed on the right report and reconciling to the statement was simple. 11.
I replied to the email to request they cancel the account but no reply. I don't need this weekly reminder. First, I hate getting work emails on weekends. The violation reminder should help end users use Expensify most optimally by guiding them to complete needed actions that have been left dormant for an extended period. Download Article If you received the receipt via email, open the email message in your mail application. Expensify does not guarantee Travelers safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your destinations. There is planning underway to add in more user control over email timing (besides just turning it off ) which should help address some of your concerns in this space. I think if there were fewer emails, the emails that get sent would have more of an impact and drive folks to action.". It would be nice to get a summary e-mail once a day with a summary of all of the requisitions/approvals you have to do as opposed to getting an e-mail for each one of the approvals. As a result, the weekly reminder can feel a bit excessive. Leave them on the home page dashboard, but I don't need them in my inbox. Expensify makes no guarantee as to the ability of any Supplier to meet special needs. Similar information would be provided for the purchase of a hotel room or a car rental. Expensify concierge acknowledged that I was unsubscribed and told me to login to cancel the account. Disable them all by default, and you'll do your users a great favor. I believe this is a scam??? The weekly reminder is simply to let you know everything that is in play at the start of the week. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Note that complaint text that is displayed might not represent all complaints filed with BBB. BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. @Greg Schroeder Thanks for the opportunity to provide some input here. ": Once youve resolved all of the items listed in this task, youll no longer receive reminders from Concierge. I don't think it's reasonable to expect that a hard and fast weekly timing will work for everyone, so more customizable timing options seem to be an obvious win. Ha, I certainly haven't experienced this either!
Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. I know that I tend to follow that in my own personal life, so I certainly can't blame anyone who follows suit. Personally when something becomes annoying I just don't want it anymore. If available by the Supplier, you may cancel or change your Travel Services, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the Trip reservation. If we can give people some control in this regard shouldn't we try to do it? I set up a filter to send these emails straight to trash, but why should I have to do that? The same applies to connecting flights that may be subject to crew changes. Expensify shall not be liable for the performance of any Travel Service, any loss or injury to any person resulting from a Travel Service, or any unauthorized use, disclosure, or misuse of any Shared Information by a Supplier. . Expensify makes no guarantees about Accommodation living standards. Just reports submitted in the last 24 hours, or anything still outstanding regardless of timeframe? Ultimately, I'm not sure I agree that reminder emails are an instance of "crying wolf".
Generated every weekend, the reminder email works to provide you with a list of actionable reports at the beginning of each business week: This email is a pretty common point of contact from our customers, especially because many folks have reported that they dont quite understand where this email comes from, how to resolve it, or how to just turn it off entirely. Even if a user chooses their settings for the above, you can still have Concierges Weekly Reminder Email. Similar to how Google Groups allows you to choose how you want to receive emails: Don't send email updates I see your note about the Concierge emails. I can't imagine putting all these tiny reports through our approval process and annoying managers. You must carefully observe all applicable formalities and ensure that the full names used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc. I think if there were fewer emails, the emails that get sent would have more of an impact and drive folks to action. So, please allow me to switch this off. You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a point-beyond, hidden-city, or back-to-back tickets. I know I've heard some folks say that "Violations" sounds too harsh or alarming, but that's just referencing what those items are called in the product. We have many ways to support you! Send me an email for every new message. Instead of doing the username and password thing a user enters in their email or phone . I'm confident we can find a middle ground here, though. Options on My Notification Preferences should be: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Concierge is only available to Cardholders and Corporate Administrators.
Hi @cbiow, appreciate you taking the time to comment! . If any booked flight connecting with your outbound or inbound flight is cancelled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.). Total paid: $1,659.60 Refund demand: $1,659.60 Expensify engages in false advertising to promote a shoddy product that has inflicted harm to our books. "no manual data entry required"> More manual data entry required than when we weren't using Expensify--and it still doesn't do what it claims! When the email was down for maintenance in the early stages of 2018, we had plenty of customer contact inquiring about where they went. I should neither know nor care.
Please read carefully the following terms and conditions related to Concierge (the Concierge Terms). The only reason he submitted it was because he is getting nagged by the Concierge to do so! Hey @milesofkyle, thanks for reaching out about this! You shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any Fees, other than any taxes based on Expensifys net income. Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
Let's take the violation reminder as an example. I do not want to click on any links and do not want the account. ), Concierges Weekly Reminder Email (the topic of this conversation). Hi @Greg Schroeder, it's been more than a year since the last update on this matter. While we will endeavor to avoid changes and cancellations, we must reserve the right to do soand to substitute alternative arrangements of comparable monetary value. Could you please update on the status of this item "Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis"? I'm one of them. If you accept or agree to these Concierge Terms on behalf of a company or other legal entity, then you represent and warrant that you have the authority to bind that company or other legal entity to these Concierge Terms and, in such event, you and your will refer and apply to that company or other legal entity. I consider this "feature" to be spam, plain and simple. Stop being s*** please. Expensify shall not be responsible for failure to perform any of its obligations under these Concierge Terms during any period in which such performance is prevented or delayed due to Force Majeure. , "I'm pretty confident that all of my users dismiss every email that comes from Expensify because they get so many of them even with the reduced emails feature turned on. Thanks! But my point is more general. Look for the task that says "Here's the list of reports that need your attention. I participated in an online product feedback session with Expensify on 4/6/2023. I am still getting emails even when i haven't logged in for weeks. It is your responsibility to ensure that Traveler holds the correct, valid documents for the countries Traveler is visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. I'm all for the reminders, but please just not email. "complex configurations to suit any Fortune 500 companys financial needs"> Please name one Fortune 500 company that uses Expensify. In a recent blog Barrett describes the new procedure for Expensify's users which is really quite easy. I've made sure your feedback is added to the tracking we're doing for the weekly reminder emails and if thing change you'll be updated via this thread. One app, all free. That said, the currently weekly reminders (which do direct you to an aggregated accounting of outstanding items in the Inbox) might not have as much utility for folks who manage larger numbers of tasks in Expensify on a daily basis. They would only get the Summary Digest that first day. Expensify will not provide any refund for Trips missed, in part or full, due to missed, cancelled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial. Study that user behavior, and perhaps you'll find others that might help.
You shall be responsible for the accuracy of all Shared Information you provide to Expensify. I absolutely recognize that automated emails just aren't that valuable to you.
IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING EXPENSIFY ACCORDINGLY. If we modify these Concierge Terms, we will post the modification on www.expensify.com (the Site) or provide you with notice of the modification. In an effort to adjust the feature to be actionable and helpful for as many users as possible, were definitely looking into ways to improve reminders going forward. . They told me I couldn't cancel them but we could set all spending limits to $0.00 to deactivate the cards. Thanks for the note; thats a powerful example that Ill definitely use to push for change. Looks like Ive fallen for the same issue ABC has where we receive an email from Expensify prompting you to follow the link, with a Submit button. Look, the intention certainly isn't to annoy folks, which is why we're here trying to make improvements. Import expenses directly from a credit card to create free expense reports quickly. I think it needs fixing. This is impacting our relationship with our clients and impacting our practice.
If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation. Through Concierge, you may request Travel Services from Expensify or its Suppliers. I asked to speak to someone higher up and they assured me I was speaking to the right person. For more information on the advisory and security services provided by Global Rescue, please visit Global Rescue directly. A violation can result in five years imprisonment and penalties of $250,000 or more. Reports are getting submitted before the end of the statement period, causing us to have to reject. Any additional charges incurred arising from the postponement, delay or extension of a Trip or adjustment to the itinerary due to Force Majeure will be your responsibility. But changing the setting to indirect disables ACH reimbursement. We have attempted to cancel all the accounts for all our clients. If nothing happened in last 24 hours, then don't sent the Summary Digest email. "Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. The inclusion or offering of any Virtual Assistant Services by Expensify does not constitute any endorsement or recommendation of such products or services. You agree to indemnify Expensify against any airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased. Fraud was detected our account in October 2022 totaling just under $10,000. Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. Expensify reserves the right to cancel any Virtual Assistant Services due to Force Majeure. For example, here is an email I just got: "Expensify Community I'm hoping to post an update in the very near future with some possible improvements to the reminder structure that I've been mulling over, so I'll make sure to tag you when I update the post. I have never requested an account for this service as I am retired and do not require this. Hi @cbiow, just getting back to your most recent comments! Proof that the "Expensify Concierge" did not know what they were doing is patently clear in 1) screenshots sent to them showing the options were not available and 2) their continued insistence that screenshots they sent in email could be viewed outside their chat system.they cannot.On 3/1 Expensify said they had closed my accounts as I demanded of them a refund and deletion of all data. First thing's first, I just want to be candid and reiterate that Concierge is a core feature of Expensify and can't be disabled. You, as applicable, acknowledge and agree that (i) the purchase of Travel Services may be subject to the terms and conditions, agreements (such as contract of carriage), and privacy and security policies of the specific Supplier selected by your Virtual Personal Assistant, and (ii) the use of Travel Services will be subject to your compliance with applicable law. As an example, and by way of illustration only: to facilitate a Cardholders purchase of an airline ticket, Expensify or its Suppliers may provide the Cardholders name, frequent flyer number, phone number, email address, preferred seat, other identifying information, and payment information to the airline. I have never opened an account with Expensify nor do I wish to provide personal information to log in to the account and reset the password so I can deactivate. If you've been using Expensify frequently as an individual user, employee, or administrator, you've probably received an email like this one: This is Concierge's Weekly Reminder Email, which is designed to remind folks that there are reports that need their attention. Some people would like to choose how they receive these similar to Google Groups: Online (Concierge Inbox only)
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